Service Level Agreements: Do you get what you pay for?
When you sign a Service Level Agreement (SLA), you put your faith in the belief that your vendor will deliver the promised services. But what happens when the agreed upon terms are not being met? Or even worse, what if you have no way of knowing whether or not the firm is upholding its promises? As a business owner, the last thing you want is to be paying for services that do not meet your expectations or requirements. Download our Smart Paper by filling out the form at right to learn about SLA requirements and how to track if your vendors are keeping their word.